Last updated October 17, 2026
Our policy in short
Unused physical items in their original packaging can be returned within 30 days of delivery for a full refund of the item price to your original payment method. Delivered eGift card and software activation codes are final sale. Damaged, defective or wrong items are always our responsibility.
Florida law (section 501.142, Florida Statutes) requires retailers that limit refunds to post their policy where customers can see it before buying. This page, the link in our footer and the checkbox at checkout serve that purpose.
How to start a return
- Email support@goodtrendscollect.com or call +1 305-769-9929 with your order reference (it starts with GTC-) and the item you want to return.
- We reply within one business day with return instructions and the return address.
- Pack the item securely in its original packaging with all accessories and paperwork.
- Ship it back with a trackable service and send us the tracking number.
Please do not send returns to our address without contacting us first, so we can match the parcel to your order.
Return shipping
If you are returning an item because you changed your mind, return shipping is at your cost and the original shipping charge is not refunded. If the item is damaged, defective or not what you ordered, we send a prepaid label or arrange a replacement at no cost to you.
Items we cannot accept back
- eGift cards and software or subscription codes (Babbel, Rosetta Stone, Norton, McAfee) once the code has been delivered. If a code does not work, contact us and we will work with the issuer to fix it.
- Opened personal care items for hygiene reasons: supplements, under-eye patches, face cream, scalp scrubbers, and pet wipes once the seal is broken.
- Fire escape cloaks and fire blankets that have been removed from their sealed pouch or used.
- Items that are used, damaged by misuse or missing parts.
Damaged, defective or wrong items
Please check your order when it arrives and tell us within 7 days if anything is damaged, defective or incorrect. Send a photo of the item and packaging. We will send a replacement or a full refund including shipping. Manufacturer warranties still apply after our return window ends, and we are happy to help you contact the manufacturer.
Refund timing
We inspect returns within 3 business days of receiving them and email you once the refund is issued. Your bank or card issuer may take 5 to 10 business days to show it. Any Florida sales tax paid on the returned item is refunded with it.
Cancellations
You can cancel any order free of charge before you pay the payment link, or before the order ships. Simply reply to your order email or call us. Orders for codes cannot be cancelled once the code has been delivered.
Hurricane delays
If a tropical storm or hurricane affects South Florida, carriers may suspend pickups and our team may close for safety. Return windows are extended by the length of any closure, and we will email you if your order or refund is delayed.
Contact
Good Trends Collect
13105 NW 47th Ave
Opa-locka, FL 33054, USA
Phone +1 305-769-9929
Email support@goodtrendscollect.com